PSMFC Customer Relationship Management System
A comprehensive CRM platform designed for Public Service Micro Finance Company. Manage customers, loans, collections, and campaigns - all in one integrated system.
360°
Customer View
5+
Channels
Real-time
Analytics
Total Customers
LiveActive Loans
Collection Rate
Open Cases
Recent Activity
Powerful CRM Features
Everything you need to manage customer relationships, streamline operations, and drive growth.
Customer 360° View
Complete customer profiles with loan history, interactions, payment records, and behavioral insights in one unified view.
Case Management
Track and resolve customer issues with automated workflows, SLA monitoring, and escalation management.
Collections Tracking
Smart collection queues, promise-to-pay tracking, aging reports, and automated reminder campaigns.
Campaign Management
Create targeted marketing campaigns across SMS, email, and WhatsApp with performance analytics.
Analytics Dashboard
Real-time insights with interactive dashboards, KPI tracking, and customizable reports.
AI Chatbot
24/7 automated customer support with intelligent responses and seamless human handoff.
Access Your Portal
Choose your portal to get started
Staff Portal
Access the CRM dashboard, manage customers, process loans, handle cases, and run campaigns.
Login to CRMCustomer Portal
Check your loan status, view statements, make payments, and submit support requests.
Customer LoginOur Loan Products
Affordable financing solutions for public servants
Motor Vehicle
New & pre-owned vehicles
From 18% p.a.Personal Loan
For personal needs
From 25% p.a.Building Materials
Home construction
From 18% p.a.BYOD
Electronics & devices
From 22% p.a.Omni-Channel Customer Engagement Hub
Connect with customers through their preferred channels. Our unified platform integrates USSD, Voice, WhatsApp, Live Chat, SMS, and Email - all feeding into a single CRM view.
USSD Banking
Self-service banking on any mobile phone. Check balances, make payments, apply for loans.
USSD Demo Environment
Test and demo USSD flows with full functionality in sandbox mode.
3CX Call Center
Enterprise-grade VoIP call center with IVR, call queues, recording, and CRM integration.
ontechdemo.3cx.scWhatsApp Business
Automated messaging, chatbots, and live agent support via WhatsApp.
Web Live Chat
Real-time chat widget with AI-powered chatbot and human handoff.
SMS & Email
Bulk messaging, automated notifications, and transactional alerts.
Unified CRM at the Center
All customer interactions flow into a single CRM view. No matter which channel a customer uses, agents see the complete conversation history and can respond seamlessly.
Ready to Transform Your Customer Experience?
Join thousands of public servants who trust PSMFC for their financial needs. Our CRM ensures you get the best service every time.